Personal information protection
Version 1.0 — effective October 18, 2026 — Espace Lookwello Inc. — Summary of your rights and how to exercise them.
Espace Lookwello Inc. protects your personal information in accordance with Québec's Act respecting the protection of personal information in the private sector and applicable Canadian laws. This page summarizes your rights; full details are in our Privacy Policy (sections 21 to 24).
Your rights at a glance
Access
Know what information we hold about you, who has access to it at Lookwello and how long it is kept.
Rectification
Have inaccurate or incomplete information corrected, including from your profile.
Deletion
Delete your account and have your information deleted where the law permits.
Portability
Obtain certain information in a structured, commonly used technological format.
Cessation or limitation
Request that certain processing be stopped or limited where the law provides for it.
Withdrawal of consent
Withdraw a consent at any time (marketing communications, location, cookies, notifications).
How to exercise them
- Rectification — directly from your account settings (website or mobile app).
- Account deletion — from the app or the account deletion page.
- Cookies — at any time via the "Cookie settings" link at the bottom of the page.
- Access, portability, any other request — by email to the person in charge of the protection of personal information: privacy@lookwello.com.
We may ask for information reasonably necessary to verify your identity. Access and rectification requests are processed within a maximum of 30 days of receipt, which may be extended where the law permits; you will be informed if so.
Person in charge of the protection of personal information
Espace Lookwello Inc.
Email: privacy@lookwello.com
Complaints
Any complaint about our privacy practices may be sent to privacy@lookwello.com. We review each complaint, carry out the necessary checks and send you our response.
You may also contact the personal information protection authority with jurisdiction where you live, for example the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.